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Customer Complaint
We're here to help resolve any issues you've encountered
Complaint Details
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Customer Information
Full Name *
Phone Number *
Email Address
Account Number
Service Details
Branch *
-- Select Branch --
Head Office - Addis Ababa Lideta Dynamic Business Center, Addis Ababa, Ethiopia
Urael Branch - Hayahulet Golagol, Selam City Mole, Addis Ababa, Ethiopia
Dukem Branch - TZ Shopping Centre, 2nd Floor, Dukem, Ethiopia
Wuchale Branch - Muketuri, Polytechnic College, Wuchale, Ethiopia
Kality Branch - Woynshet Demena Building, 2nd Floor, Kality, Addis Ababa
Adama Branch - Awash Bank Building, 1st Floor, Adama, Ethiopia
Sendafa Branch - Building in front of Ethiopian Electric Utility, 1st Floor, Sendafa, Ethiopia
Gullele Branch - Sheger Grand Mall, Gullele, Addis Ababa
Yeka Branch - Lemi Kura, 2nd Floor, Annan Building, Addis Ababa
Gerji Branch - 2nd Floor, Block E, Addis Vegetables and Fruits Shopping Centre, Gerji, Addis Ababa
Jemo Branch - Addis Ababa 3rd Floor, Peony Commercial, Jemo, Addis Ababa
Churchill Branch - Lideta, Dynamic Microfinance Building 3rd Floor Beside Dama House, Addis Ababa
Mota Branch - Amhara, Mota, Ato Ayalew Building, Mota, Ethiopia
Lumame Branch - Lumame, Near Abysinia Bank, Lumame, Ethiopia
Dangla Branch - Dangla, In front of Agaw Meder Hall, Dangla, Ethiopia
Tilili Branch - Tilili, Ademas Building, Tilili, Ethiopia
Bure Branch - Bure, Aba Kassaye Building, Bure, Ethiopia
Debre Markos Branch - Debre Markos Branch, Addis Building, Debre Markos, Ethiopia
Bichena Branch - Bichena, Nigus Yigezaw Building, Bichena, Ethiopia
Debrework Branch - Debre Work, Antenhe Mengistu Building, Debre Work, Ethiopia
Bahir Dar District Office - Bahir Dar, Meserat Yasekeberal Yegebeya Meakel, Bahir Dar, Ethiopia
Bahir Dar Branch - Bahir Dar, Meserat Yasekeberal Yegebeya Meakel, Bahir Dar, Ethiopia
Finote Selam Branch - Finote Selam, In front of Buna Bank, Finote Selam, Ethiopia
Injibara Branch - Injibara, Aredidan Building, Injibara, Ethiopia
Woreta Branch - Woreta, Alem Pension, Woreta, Ethiopia
Sekela Branch - Sekela, Amhara Region, Ethiopia
Gemijabet Branch - Gimjabet, Amhara Region, Ethiopia
Azena Branch - Azena, Amhara Region, Ethiopia
Chagni Branch - Chagni, Amhara Region, Ethiopia
Shindi Branch - Shindi, Amhara Region, Ethiopia
Service Type *
-- Select Service --
Loan Service
Savings / Withdrawal
Customer Handling
Branch Officer Misconduct
Delay in Service
Group Loan Issue
Mobile Banking Issue
Wrong Account Balance / Wrong Info
Other
Complaint Information
Complaint Title *
Complaint Details *
Supporting Documents
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I confirm that the information provided herein is true, complete, and accurate to the best of my knowledge and belief, and on behalf of Dynamic microfinance I understand that any misstatement or omission may result in legal liability for myself and/or the organization I represent. *
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2. Under Review
Our team investigates your complaint
3. Contact & Update
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4. Resolution
Issue resolved to your satisfaction